Store Policy

At PETS FUN TOYS, we are dedicated to providing the best shopping experience for pet owners and their furry companions. Our online store policy outlines our commitment to customer satisfaction, transparency, and responsible pet ownership. Please read the following policies carefully before making a purchase:

 

Product Quality Assurance:

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   - We strive to offer high-quality pet toys that are safe, durable, and enjoyable for             your pets.

   - All products undergo rigorous quality checks to ensure they meet our standards           before being listed on our website.

   - If you receive a defective or damaged product, please contact our customer                   support team within 7 days of receiving your order for assistance.

 

Shipping and Delivery:

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   - We aim to process and ship orders promptly to ensure timely delivery.

   - Shipping fees and estimated delivery times are provided at checkout.

   - Please note that delivery times may vary depending on your location and external         factors such as weather conditions or carrier delays.

 

Returns:

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   - We accept returns and exchanges within 30 days of the original purchase date.

   - Returned items must be unused, in their original packaging, and in resalable                 condition.

   - Customers are responsible for return shipping costs unless the return is due to a           mistake on our part or a defective product.

   - To initiate a return, please contact our customer support team for instructions.

 

Refund Policy:

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   - Refunds will be issued to the original form of payment within 5-7 business days             after we receive and inspect the returned items.

   - Shipping fees are non-refundable unless the return is due to an error on our part.

 

Customer Privacy and Security:

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   - We respect your privacy and are committed to protecting your personal                          information.

   - Your data is securely stored and will only be used for order processing, shipping,            and communication purposes.

   - We do not sell or share your information with third parties without your consent.

 

Customer Support:

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   - Our friendly and knowledgeable customer support team is available to assist you           with any questions or concerns.

   - You can reach us via email, phone, or live chat during our business hours.

 

Feedback and Reviews:

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   - We value your feedback and appreciate honest reviews of our products and                   services.

   - Your reviews help us improve our offerings and serve you better in the future.

 

By placing an order on our website, you agree to adhere to the terms and conditions outlined in this policy. If you have any further questions or require assistance, please don't hesitate to contact us. Thank you for choosing PETS FUN TOYS for all your pet toy needs!